Refund policy

Effective Date: June 23, 2026

Thank you for shopping with Born Stubborn.™ This Return & Refund Policy explains how shipping, cancellations, refunds, and our 30-day money-back guarantee work for purchases made through bornstubborn.co.

Born Stubborn.™ is operated by Oakwyn Collective LLC.

1. Shipping Area

Born Stubborn.™ currently ships only within the United States.

We do not currently ship internationally.

2. Order Processing and Fulfillment

Orders are processed after your payment has been successfully completed and your order has been confirmed.

Orders may be fulfilled by third-party fulfillment partners. While we make reasonable efforts to process and ship orders promptly, processing and shipping times may vary depending on product availability, fulfillment capacity, carrier performance, holidays, weather, address accuracy, and other circumstances outside our control.

Shipping estimates shown on our website, at checkout, or in confirmation emails are estimates only and are not guaranteed delivery dates.

3. Shipping Delays

We do our best to get your order to you quickly, but delays can happen.

If we are unable to ship your order within the timeframe promised at checkout or in our shipping communications, we may contact you with an updated estimate. Where required by law, you may have the option to agree to the delay or cancel the order for a refund.

We are not responsible for delays caused by carriers, fulfillment partners, incorrect shipping addresses, weather, holidays, natural events, or other circumstances outside our reasonable control.

4. Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information at checkout.

If you enter an incorrect, incomplete, or undeliverable address, your order may be delayed, returned, lost, or delivered to the wrong location. Please contact us as soon as possible at info@bornstubborn.co if you notice an error in your shipping information.

We cannot guarantee that address changes can be made after an order is placed, especially if the order has already been processed or shipped.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@bornstubborn.co.

We will do our best to help, but orders may be processed quickly by our fulfillment partners. If your order has already been processed, packed, or shipped, we may not be able to cancel it.

If your order cannot be canceled before shipment, you may still be covered by our 30-day money-back guarantee described below.

6. Subscription Cancellations

Some Born Stubborn.™ products may be available through an optional subscription.

You may cancel your subscription at any time by emailing info@bornstubborn.co with your cancellation request. If a customer portal is available, you may also be able to manage or cancel your subscription through that portal.

Cancellation must be received before your next subscription order is processed and shipped. If a subscription order has already been processed or shipped before your cancellation request is received, that shipment may still go out and be charged, but your subscription will be canceled going forward.

We do not hide subscription terms or make cancellation difficult. Our goal is simple: if you want to cancel, email us and we will help.

7. 30-Day Money-Back Guarantee

Your dog gets 30 days to decide.

If a Born Stubborn.™ product is not a fit, contact us within 30 days of delivery at info@bornstubborn.co and we will refund your purchase.

You do not need to return the product unless we specifically ask you to do so.

This guarantee applies only to purchases made directly through bornstubborn.co. Products purchased through third-party marketplaces, retailers, unauthorized sellers, or resale channels are not covered by this policy and must be handled through the place of purchase.

8. How to Request a Refund

To request a refund, email us at info@bornstubborn.co within 30 days of delivery.

Please include:

  • Your order number
  • The email address used to place the order
  • The product you are requesting a refund for
  • A short note letting us know that the product was not a fit

We may ask a few basic questions so we can improve our products and customer experience, but you do not need to justify your request.

9. Refund Method and Timing

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund is issued, it may take several business days for your bank, card issuer, or payment provider to post the refund to your account. Processing times vary depending on the payment provider and financial institution.

10. Shipping Charges

Shipping charges, if any, may not be refundable unless required by law or unless we choose otherwise.

If we make an error with your order, send the wrong item, or cancel an order before fulfillment, we will refund any applicable product charges and shipping charges as appropriate.

11. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact us at info@bornstubborn.co as soon as possible.

Please include your order number and, if possible, photos of the damaged item, incorrect item, packaging, or shipping label. This helps us resolve the issue faster with our fulfillment or carrier partners.

Depending on the situation, we may issue a refund, send a replacement, or provide another appropriate solution.

12. Abuse, Fraud, and Resale Activity

We reserve the right to refuse or limit refunds, replacements, or future orders if we believe the policy is being abused.

Examples may include:

  • Repeated refund requests
  • Excessive quantities
  • Suspected reseller activity
  • Fraudulent claims
  • Chargeback abuse
  • Misuse of promotions or discounts
  • Claims involving products purchased from unauthorized sellers

Born Stubborn.™ products are sold for personal use only and may not be resold without our written permission.

13. Products Purchased from Third Parties

This Return & Refund Policy applies only to purchases made directly from bornstubborn.co.

If you purchase Born Stubborn.™ products from Amazon, TikTok Shop, another marketplace, a retailer, or any third-party seller in the future, refunds and returns may be subject to that seller’s own policies.

We are not responsible for products purchased from unauthorized sellers, including issues related to authenticity, storage, handling, freshness, or safety.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Your continued use of our website or purchase of our products after changes are posted means you accept the updated policy.

15. Contact Us

Questions about returns, refunds, cancellations, or shipping should be sent to:

Oakwyn Collective LLC
1021 E Lincolnway, #9365
Cheyenne, WY 82001
United States

Email: info@bornstubborn.co