Shipping policy
Effective Date: June 23, 2026
Thank you for shopping with Born Stubborn.™ This Shipping Policy explains how shipping, fulfillment, delivery estimates, and shipping-related issues work for purchases made through bornstubborn.co.
Born Stubborn.™ is operated by Oakwyn Collective LLC.
1. Shipping Area
Born Stubborn.™ currently ships only within the United States.
We do not currently ship internationally.
2. Order Processing
Orders are processed after your payment has been successfully completed and your order has been confirmed.
We make reasonable efforts to process orders promptly. However, processing times may vary depending on product availability, order volume, fulfillment capacity, holidays, payment review, address accuracy, and other circumstances outside our reasonable control.
3. Fulfillment Partners
Orders may be fulfilled by third-party fulfillment partners.
This means your order may be stored, packed, shipped, and delivered through fulfillment and carrier networks operated by third parties. These partners help us get products to customers efficiently, but delivery timelines may still vary.
4. Shipping Costs
Shipping costs, if any, will be shown at checkout before you complete your purchase.
Shipping promotions, free shipping offers, or discounted shipping rates may be changed, modified, or discontinued at any time unless otherwise stated in the specific offer.
5. Delivery Estimates
Delivery estimates shown on our website, at checkout, in order confirmations, or in shipping emails are estimates only and are not guaranteed delivery dates.
While we do our best to get your order to you quickly, we cannot guarantee a specific delivery date or time.
6. Shipping Delays
Shipping delays may occur due to carrier delays, fulfillment delays, weather, holidays, natural events, incorrect addresses, inventory availability, high order volume, or other circumstances outside our reasonable control.
If we are unable to ship your order within the timeframe promised at checkout or in our shipping communications, we may contact you with an updated estimate. Where required by law, you may have the option to agree to the delay or cancel the unshipped order for a refund.
If no specific shipping timeframe is stated at checkout or in our shipping communications, we will make reasonable efforts to ship your order within a reasonable timeframe.
7. Tracking Information
Once your order ships, you may receive a shipping confirmation email with tracking information.
Tracking information may take time to update after a shipping label is created. If tracking does not update right away, please allow additional time for the carrier or fulfillment partner to scan and process the package.
8. Incorrect or Incomplete Shipping Addresses
You are responsible for providing accurate and complete shipping information at checkout.
If you enter an incorrect, incomplete, or undeliverable address, your order may be delayed, returned, lost, or delivered to the wrong location.
If you notice an address error, contact us as soon as possible at info@bornstubborn.co. We will do our best to help, but we cannot guarantee that address changes can be made after an order has been placed, especially if the order has already been processed, packed, or shipped.
Born Stubborn.™ is not responsible for orders lost, delayed, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer.
9. Lost, Missing, Damaged, or Incorrect Orders
If your order arrives damaged, incomplete, incorrect, or appears to be missing, please contact us at info@bornstubborn.co as soon as possible.
Please include:
- Your order number
- The email address used to place the order
- A description of the issue
- Photos of the damaged item, incorrect item, packaging, or shipping label, if available
Depending on the situation, we may issue a refund, send a replacement, or provide another appropriate solution.
We reserve the right to review shipping, tracking, delivery confirmation, photos, and other available information before deciding how to resolve a shipping issue.
10. Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it, please first check around your delivery area, with household members, neighbors, building staff, mailrooms, parcel lockers, or the carrier.
If you still cannot locate the package, contact us at info@bornstubborn.co and we will do our best to help.
A package marked as delivered by the carrier may not automatically qualify for a refund or replacement, but we will review the situation and work with you in good faith.
11. Refused, Returned, or Undeliverable Packages
If a package is refused, returned to sender, or marked undeliverable due to an incorrect address, failed delivery attempt, refusal to accept delivery, or other delivery issue outside our control, we may not be able to reship the order automatically.
If this happens, contact us at info@bornstubborn.co so we can review the situation.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another solution at our discretion.
12. Order Cancellations Before Shipment
If you need to cancel an order, contact us as soon as possible at info@bornstubborn.co.
We will do our best to help, but orders may be processed quickly by our fulfillment partners. If your order has already been processed, packed, or shipped, we may not be able to cancel it before shipment.
If your order cannot be canceled before shipment, you may still be covered by our Return & Refund Policy.
13. Subscription Shipments
If you are enrolled in a subscription, each subscription order will be processed and shipped according to the subscription frequency selected at checkout or managed through your subscription settings.
You may cancel your subscription at any time by emailing info@bornstubborn.co. If a customer portal is available, you may also be able to manage or cancel your subscription through that portal.
Cancellation must be received before the next subscription order is processed and shipped. If a subscription order has already been processed or shipped before your cancellation request is received, that shipment may still go out and be charged, but your subscription will be canceled going forward.
14. Third-Party Sellers
This Shipping Policy applies only to purchases made directly through bornstubborn.co.
If Born Stubborn.™ products are purchased through Amazon, TikTok Shop, another marketplace, a retailer, or any third-party seller in the future, shipping terms may be subject to that seller’s own policies.
We are not responsible for shipping issues related to purchases from unauthorized sellers.
15. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
Your continued use of our website or purchase of our products after changes are posted means you accept the updated Shipping Policy.
16. Contact Us
Questions about shipping, delivery, tracking, or order issues should be sent to:
Oakwyn Collective LLC
1021 E Lincolnway, #9365
Cheyenne, WY 82001
United States
Email: info@bornstubborn.co